End User Privacy Policy
Introduction
Welcome to ZipZap Foods. We value your privacy and are committed to protecting your personal information. This privacy policy is designed to help you understand how we collect, use, and safeguard your data.
Important Notice: This application is intended for users who are 18 years of age or older. By using this app, you confirm that you are at least 18 years old.
Information We Collect
- Personal Information: We collect personal information such as your name, email address, phone number, and delivery address to facilitate food ordering and delivery.
- Payment Information: To process your orders, we collect payment details, including credit card information or other payment method data. This information is securely processed through our payment partners.
- Usage Information: We gather data about how you use our app, including your order history, favorite restaurants, dietary preferences, and interaction with our features.
- Location Data: With your consent, we collect your device's location to provide location-based services, such as finding nearby restaurants and optimizing delivery routes.
- Device Information: We collect information about the device you use to access our app, including the device type, operating system, and unique device identifiers.
- Camera Access: Our app may request access to your device's camera to enable features like scanning QR codes for promotions or uploading food photos. This access is used solely for the intended purpose and with your explicit permission.
- Gallery Access: We may request access to your device's photo gallery to allow you to upload images, such as for reviews or profile pictures. This access is granted only with your consent.
- Notifications: We send push notifications about your orders, promotions, and important updates. You can manage these through your device settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your food orders
- Providing customer support and responding to your inquiries
- Improving our app's functionality and user experience
- Personalizing your experience with tailored recommendations and offers
- Analyzing usage patterns to enhance our services
- Detecting and preventing fraudulent activities
- Complying with legal obligations
Sharing of Information
We may share your information with:
- Restaurants and delivery partners to fulfill your orders
- Payment processors to handle transactions
- Analytics and service providers who help us improve our app
- Legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Strict access controls and authentication procedures
- Employee training on data protection and privacy practices
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of data and applicable laws.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and review your personal information
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for data collection and use
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.
Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes through the app or via email. We encourage you to review this policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Email: tech@zipzap.live
Address: Savorsynth Foodtech Private Limited,Bangalore,Karnataka,India